FAQ

How do I make a purchase? Visit our website, choose your product, click "Add to Cart" or "Buy Now," and complete your payment through our secure checkout.

Do you have a physical store? No. We sell exclusively online to ensure the best prices and a wide variety of products.

Do you ship to my country? Yes. We ship internationally. Available shipping options and rates will appear at checkout based on your delivery address.

How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics provider. You will receive a tracking code via email once dispatched.

What are the payment methods? We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Apple Pay and Google Pay are also available on supported devices.

Can I pay on delivery (Cash on Delivery)? At this time, we do not offer cash on delivery. All payments are processed securely online.

Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need to update information, contact us immediately. Once the order is dispatched, no modifications can be made.

Why did I only receive part of my order? If your order includes products from different logistics centers, they may arrive in separate packages. You will receive individual tracking codes for each shipment.

What is the return policy? You have 7 days for change-of-mind returns and 30 days for manufacturing defects. Items must be unused and in original packaging. Contact our support team to start the process.

What should I do if my delivery is delayed? Check your tracking status first. If the estimated window of 12 business days has passed, contact us so we can investigate with the carrier.